These account closure terms describe how Spinjoys Casino handles closure requests, mandatory terminations, and related obligations for users whose registered address is in Germany spinjoys.com.de. The goal is to give you straightforward, practical information about the steps you should take, the verification I may require, and what happens after a closure. I cover both voluntary and regulatory closures, plus how balances, data, and affiliate relationships are treated.

Regulatory Closure and Required Steps

I could be obligated to close an account for users in Germany because of compliance requirements, court orders, or enforcement instructions. I also close accounts when I discover fraud, problem gambling indicators, or a material breach of my terms. In these mandatory cases, I am not seeking your consent, and I may act immediately to protect the integrity of the platform and other users.

When I enforce a required step, I will tell you the decision and the category of the reason unless a law prevents me from doing so. For Germany users, I document the regulatory basis for the closure. I might retain a record of the restriction for compliance purposes. You can ask for further details, but I am not obliged to disclose internal risk information.

Identity Checks Before Closure

Before I finalise a closure, I could ask you to supply a valid government-issued ID, proof of address, and verification of your payment method. For Germany users, this meets my obligation to preserve accurate records and stop unauthorised access. I will not process a closure if the identity information you gave earlier clashes with the request.

Upload documents through the secure upload link I give. I do not require you to transmit sensitive files by unencrypted email. The verification step could add a short delay, but it is necessary to protect your funds and my platform. I retain verification records according to the retention rules detailed later in these terms.

Voluntary Account Closure Steps

To terminate your account by choice, provide a written request via the contact details provided in my help centre. I request you to state your registered email address and the cause for account closure so I can manage the request promptly. I could request a conclusive identity verification before actioning the closure. My support team will recognize the request and provide you a reference number.

After ind.obsan.admin.ch I receive a full request, I normally process voluntary closure in five business days. If extra documents are necessary, the timeframe may extend. Do not create or utilize a new account during this timeframe because that can slow down the closure. I will dispatch a confirmation email when the account has been shut down and no additional play is permitted.

Unpaid Balances and Cashout Rights

A voluntary closure does not cancel your right to request real-money funds not subject to a lawful restriction. After I close the account, I will calculate the withdrawable balance and transfer it to a payment method that satisfies my verification checks. Germany users should confirm the payment method aligns with the original deposit source where possible. That minimizes delay. mehr erkunden

If I close your account for a regulatory or security reason, I may hold funds temporarily while I carry out required checks. I will release the balance once I am satisfied no anti-money laundering, fraud, or chargeback risk remains. If you are due to pay any amount to Spinjoys Casino, I may offset that debt before returning the remaining balance.

Affiliate Account Closure and Commission Consequences

Affiliates with a registered address in Germany can apply for deactivation of their partner account under these same principles. Before closure, I need that all due diligence and tax information is finished. If you have unpaid commissions above the minimum payment threshold, I will pay out them in the next regular payment cycle after the closure request, provided no breach is outstanding.

Termination of an affiliate account ends your ability to refer new players and to access your affiliate dashboard immediately. It does not automatically cancel commissions that have already accrued under my affiliate programme rules. If I deactivate an affiliate account for breach of my terms, I may withhold unpaid commissions where the breach caused loss or regulatory exposure.

Data Retention After Account Closure

After your account is terminated, I keep certain personal and transactional data to satisfy legal, tax, and anti-money laundering obligations. For Germany users, retention periods comply with applicable legal requirements and my internal policy. I restrict access to that data and do not use it for general marketing after closure unless you have separately authorized.

I may maintain records of the closure determination, the reason code, and communication with the account holder. This assists me show the closure was managed correctly. You may file a subject access request or request erasure where the law permits. But I cannot delete data I am required to keep by a statutory retention requirement.

Eligibility for Account Closure by Germany Users

You can ask for closure of your Spinjoys Casino account at any time if you are the registered account holder and your identity has been authenticated. I do not allow third parties to close an account on your behalf unless you hold a valid power of attorney that I have accepted. For Germany users, I may need verification that no ongoing bonus wagering requirements or unresolved dispute exists before I process the closure as final.

A request does not automatically take effect if I have reasonable grounds to probe potential fraud, money laundering, or breach of my terms. In those cases, I may restrict the account while the investigation continues. Once the review is complete and no restriction applies, I will carry out the closure. You stay liable for activity on your account until the closure is confirmed in writing.

Scope of These Account Closure Terms

These terms apply to Spinjoys Casino accounts belonging to users with a residential address in Germany. I use them to player accounts, affiliate accounts, and any linked payment profiles where German regulatory requirements may matter. The scope includes closures requested by you, closures I carry out for compliance or security reasons, and closures that result from a regulatory instruction. They work alongside my general terms and applicable law.

I may update these closure terms occasionally, but changes shall not impact a closure request already in progress unless the law demands it. If any condition is unclear, get independent advice before submitting a request. The language of the operational account record is English, but Germany users can contact my support team for explanations.

Reopening and Post-Close Restrictions

A closed account is not automatically reopened. If you reconsider after a voluntary closure and want to return to Spinjoys Casino, you must submit a new reopening request. I may examine the reason for the original closure and current eligibility. For Germany users, I may also require a fresh responsible gambling assessment before reactivation.

After a regulatory or security closure, I generally do not reopen the account unless I am satisfied the issue has been fully resolved and no legal restriction remains. Do not attempt to bypass a closure by creating a duplicate account or using another person’s details. That conduct is a material breach and may lead to permanent exclusion.